Isolta charges the billable services (use charge and additional services) by default with an email invoice. We send the invoice to the same email address as the username for the account. You can also receive your invoice as an e-invoice or by post. Please let us know without delay if your billing information changes.

Additional services (in all subscriptions, including Starter) will be charged afterwards as transaction costs together with the program's use charge or when the sum is over 10€.

See the prices for additional services.
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If your invoice becomes overdue we will send you a payment reminder by post after the due date. The fee on the payment reminder is 12€ and the penalty interest 16% starts to accumulate starting from the due date. Please note that the account number on the payment reminder is different than on the original invoice.

If you do not pay the payment reminder the invoice will be transferred automatically to debt collection and you will receive a demand for payment from Ropo Capital. If you have any questions regarding the invoice from Ropo Capital please contact their customer service at +358 9 856 080 45. The customer service is open Mon-Fri from 8-20 and on Saturdays from 10-15. You can also contact Ropo Capital through the chat on their website. In case paying the invoice is currently challenging for you make an agreement on the payment with Ropo Capital.

The payment reminder will be sent after the invoice's due date. The fee on the payment reminder is 12€ and the penalty interest 16% starts to accumulate starting from the due date. The payment reminder must be paid according to the information on the invoice to Ropo Capital. The payment cannot be done to Isolta's account.

The demand for payment will be sent after the payment reminder. The fees for the demand for payment are max. 50€ if the capital is under 500€ (if the capital is over 500€ the fee will be larger).

If the demand for payment has not been paid until the due date the next action will be a bill of exchange.

A bill of exchange can be sent if the preceding demand for payment has not been paid. Ropo Capital will deliver a payment delay entry together with the bill of exchange to the credit register. The payment delay entry holds for six months. Payment delay entry is not the same as payment default entry.

A bill of exchange is a payment request that is used in companies' debt collection. The fee is 110€ if the capital is max. 500€

Please note that if the latest demand for payment has been paid on the same day as when the bill of exchange has been sent the fees for sending the bill of exchange must also be paid.
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If you cannot find the invoice we have sent you please check your spam folder. Sometimes the email service's filter settings forwards our invoices to spam. Isolta's invoices are sent from no-reply@procountor.com. Add the address as a trustworthy sender so that you can avoid the invoices going to spam. In case you still cannot find our invoice please contact our customer service at info@isolta.fi

If you want the invoice delivered to another email address than what is your username please let us know by sending a message to info@isolta.fi. The user is always responsible for Isolta having up to date billing information for the company and all changes must be informed to our customer service without delay.

You can also inform all billing information changes through the program by going to: Settings -> My account -> Billing information for use of the service. All changes done here will come into effect when the next invoice has been created. A payment reminder might still be delivered to an old address even if you have changed the information inside the program.

If you have an e-invoice address just let us know the address and operator code and we will send your invoices as e-invoices. You can also receive the invoice straight to Isolta as an e-invoice. Read more about purchase invoices here.

If you have activated purchase invoices in the program please still inform us your e-invoice address. The e-invoice address does not update to us automatically.

You cannot order a consumer's e-invoice from us since we do not invoice consumers, the billing is between companies. If you wish to receive your invoices electronically that means e-invoicing. You can also receive our invoices by post to your postal address.

Regardless of the billing method, please make sure that all the billing information for your company are up to date.

If the invoice is due and has been transferred to Ropo Capital, we will move the account to read only mode. In read-only mode you can view your invoices and company information but you cannot send invoices. The restriction will be set without an additional notice.
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Please send us a payment receipt and we will remove the restriction right away or at the latest during the next business day. Also note that restrictions are removed only during customer service opening hours (Mon-Fri from 8-16)
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A screenshot from an online bank works as a payment receipt, you can send it to info@isolta.fi. To remove the restriction you need to contact our customer service. The account will not be opened automatically when the invoice has been paid.

There might be a delay of a day or two for the payments to be registered to the invoice depending on the bank and on the time of day you pay the invoice. It is possible that your payment has not been visible to us at the time we have sent you a payment reminder. If there is anything unclear about the payment please contact us at info@isolta.fi

Our customer service will gladly assist on all questions regarding invoices. You need to contact us before the due date on the invoice. You can message us through the chat window in the program, call us or email us at info@isolta.fi.
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In the case the invoice is already overdue Ropo Capital is responsible for the debt collection and payment agreements. You need to contact them directly. Ropo Capital's customer service phone number is +358 9 856 080 45. The customer service is open on business days from 8-20 and on Saturdays from 10-15.

According to our terms the termination of contract must be done in writing 30 days before the new billing period begins to info@isolta.fi or through the chat window in the program. You can see the billing period on the invoice.
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When your notice of termination has arrived you will get a separate confirmation that it has been received. In case you do not receive a confirmation please send the message again. You can terminate the contract at the end of the current billing period, not in the middle of a billing period.

It is always the customer's responsibility to inform correct and up to date billing details. Remember to check your billing information. Please inform all possible changes either by email at info@isolta.fi or through the chat window in the program (postal address, email, e-invoice address, business id, name changes).

You can also inform all billing information changes through the program by going to: Settings -> My account -> Billing information for use of the service. All changes done here will come into effect when the next invoice has been created. A payment reminder might still be delivered to an old address even if you have changed the information inside the program.

​Please note that if you update your company's information only in Settings -> My company the billing information does not update at the same time.

If you have not received the original invoice please contact us our customer service at info@isolta.fi.