Frequently Asked Questions

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Kirjoittajina Ilkka Happonen, Jari Valtonen, Antti Korpela ja 1 muu
Invoicing

How does an invoice sent via email-service look like?

Email-service is one of the options for sending the invoice electronically. The invoice is sent directly to the customers email-address.
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Kirjoittaja: Antti Korpela
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How to change invoice currency?

Sometimes you need to send an invoice in another currency. Find how to do that here.
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Kirjoittaja: Laura Algo
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Can I set the invoice number?

Yes! You can set it from the settings.
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Kirjoittaja: Laura Algo
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There was a mistake in the invoice I sent. What should I do?

This article gives you instructions if an invoice you sent via email, postal service or downloaded as a PDF-file.
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Kirjoittaja: Laura Algo
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Invoice templates

The service contains only one actual invoice template but there are two different versions of it.
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Kirjoittaja: Antti Korpela
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How to create credit note and can I create a partial credit note?

Find out what is a credit note and how to create it in Isolta.
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Kirjoittaja: Laura Algo
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By what methods can I send my invoice?

The Isolta service allows invoices to be sent in four different ways: As an electronic invoice to the recipient's electronic invoicing...
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Kirjoittaja: Ilkka Happonen
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How to change invoice language?

You can send the invoice in your customers preferred language. You can choose the language from Isolta's supported languages.
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Kirjoittaja: Laura Algo
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Set client-specific preferences using invoice draft!

You can use invoice draft to set client-specific preferences. In this article, you will find out how.
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Kirjoittaja: Laura Algo
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Can I use Isolta with multiple companies?

Good question! At the moment, our online software does not support using one Isolta account for multiple companies invoicing.
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Kirjoittaja: Laura Algo
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How to change how my company's logo and contact information is shown on the invoice?

In this article you will learn how to change the way your company's contact information is displayed on the invoice.
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Kirjoittaja: Laura Algo
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How to delete reference number?

Reference number is an useful tool to match a payment to a certain invoice. If you wish to delete it, this article tells you how to do it.
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Kirjoittaja: Laura Algo
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How to create a cash receipt?

You can change the invoice into a cash receipt during preview and sending phase. In this article we well go trough the steps for that.
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Kirjoittaja: Laura Algo
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Electronic invoicing

What should I do if my e-invoice could not be delivered to the recipient?

If the e-invoice can not be delivered to the recipient, often a small repair will help.
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Kirjoittaja: Jari Valtonen
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A guide to e-invoicing - tips and frequently asked questions

We have gathered the most important tips and frequently asked questions about e-invoicing.
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Kirjoittaja: Laura Algo
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How do I get access to electronic invoicing

Good news: Isolta always includes a possibility to send electronic invoices. 1. Sign in to your Isolta account 2.Make an invoice as usual...
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Kirjoittaja: Ilkka Happonen
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What is Isolta's e-mail service and how does it work?

You can send an invoice through Isolta's e-mail service. The customer receives a message in their e-mail along with words from the sender...
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Kirjoittaja: Ilkka Happonen
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E-invoice attachments

You can attach the following file types to electronic invoices: pdf, jpg, png, doc, docx, xls, xlsx, odt, ods...
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Kirjoittaja: Ilkka Happonen
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How can I check that an electronic invoice has been received?

By default, an electronic invoice is always delivered if the electronic invoicing address has been entered correctly. f there is an error...
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Can I cancel the invoice I just sent?

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Kirjoittaja: Laura Algo
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The software won't let me send an e-invoice? What should I do?

Oh no! The invoice is probably missing some required information or the data exceeds the allowed number of characters.
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Kirjoittaja: Laura Algo
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Where can I find the recipient's e-invoice address?

The recommended way to find out an e-invoice address and operator code is to ask it directly from the recipient.
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Kirjoittaja: Laura Algo
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