Through the Finago Isolta Maksuvahti service, you can send overdue invoices to Finland directly to our partner Kravia. Maksuvahti is integrated into Kravia's system, so you can follow the progress of debt collection directly from Isolta – without separate logins. Debt collection information is automatically updated once a day.
How it works
Choose your invoices: You decide which invoices you want to send to debt collection, whether it's a consumer or a business customer.
Kravia's actions: Kravia takes care of reminders and the necessary debt collection measures on your behalf.
Money in your account: After successful collection, the money will be transferred directly to your account.
Tip before sending to debt collection
Make sure that the customer has received the original invoice. Sometimes a message may go unnoticed or end up in spam, for example.
What invoices can I send to the debt collection service?
How much does Finago Isolta Maksuvahti cost?
How to start using Finago Isolta Maksuvahti
Transferring an overdue invoice to Maksuvahti
What invoices can I send to the debt collection service?
You can send an overdue consumer or business customer's invoice for collection.
An invoice that has been marked as paid cannot be transferred to debt collection.
Before sending it to debt collection, make sure that:
The debt collection service works most smoothly when you take the following into account on the original invoice:
The invoice has all the recipient's billing information, including the street address.
If the invoice is sent to a company, the invoice has the company's business ID.
The interest on late payment on the invoice is correct in accordance with the provisions concerning consumer or business contracts.
Do not edit the invoice before sending it to debt collection – it must match the original invoice.
How much does Isolta Maksuvahti cost?
Activating Finago Isolta Maksuvahti and sending an overdue invoice to debt collection is free of charge, and no other costs are added when the invoice is in the voluntary collection phase.
Voluntary debt collection
No annual fee, opening fee or other processing fees
Kravia charges and retains the collection fees paid by the debtor, as well as the late payment interest calculated on the outstanding principal, as a collection fee paid by the customer
Cancellation of debt collection free of charge at the reminder stage
The customer is responsible for the VAT portion of the collection fees, but you can treat these expenses as a pass-through item and deduct them on your own tax return.
Legal debt collection
Kravia charges a filing fee for initiating a summary action, which is invoiced from the client once the action has been initiated. The initiation fee includes the court processing fee and Kravia's processing fee, which may vary as specified in the Decree of the Ministry of Justice (14.12.2001/1311)
Post-collection
Post-collection commission of 25% of the capital
If a collection assignment is canceled after Kravia has already taken collection measures—for example, if the customer pays you directly without any collection fees or if you agree on payment arrangements without Kravia—the outstanding collection fees will be invoiced from you
How to start using Finago Isolta Maksuvahti
Go to Settings > Finago Isolta Maksuvahti, click activate Isolta Maksuvahti
At this point, check that your company's information is correct and, if necessary, change it in Settings > My Company. If you have more than one account number at your disposal, you can choose which account you want to be paid to. To resume activation, click Continue.
On the next page, fill in all the fields. The questions are related to the Anti-Money Laundering Act, which obliges banks and other financial sector operators to collect and update information about their customers. This so-called due diligence information is needed to verify the customer's identity and to understand the background of their actions. The collection of data is required by law and its purpose is to prevent money laundering and terrorist financing.
Please read and accept the Terms of Use before proceeding.
Finally, click Allow
Next, you will receive a message in your email.
The program shows the status Activation of the Payment Alert service is in progress until you sign the agreement electronically.
Transfer an overdue invoice to Finago Isolta Maksuvahti
Open an overdue invoice.
Click Send for collection at the top of the invoice and click Confirm
After the invoice has been transferred, you will see a button Maksuvahti- collection status at the top of the opened invoice by clicking that you can follow the progress and settlements.